McKinsey’s 2021 report revealed that companies managing to provide a personalized shopping experience earn up to 40% more revenue. In eCommerce, personalization can combine various tactics – tailored product recommendations, targeted newsletters, geo-specific offers and discounts, and even weather-sensitive content. If implemented in the right way, personalization helps attract and nurture high-quality leads and upsell or cross-sell products that the consumer might otherwise overlook. Keeping in mind that 76% of shoppers get frustrated if they don’t receive the right amount of intimacy, personalization is table stakes in today’s retail. However, successful personalization greatly depends on the company’s ability to leverage……
Source : https://www.datadriveninvestor.com/2023/05/29/how-can-sentiment-analysis-power-ecommerce/